sultanmbsPrivacy Policy

This page describes what we collect when you use sultanmbs and how we keep that data protected. We gather information about you to operate our platform, process payments, verify your identity, and improve your experience. Whether you access sultanmbs via Android APK, mobile Safari, or desktop browser, your data flows through the same secure systems and is handled according to the principles outlined below.

We do not sell your personal information to third parties. We share data only with payment processors, compliance partners, and legal authorities when required by applicable law. Our servers may be located outside your jurisdiction, but we apply the same encryption and access controls regardless of server location. This policy is current as of 2026 and applies to all users in supported regions.

If you have questions about how we handle your data, contact our privacy team through your sultanmbs account dashboard. We respond to data-subject requests within 30 days.

Data Collection on sultanmbs

We collect personal information at several points during your use of sultanmbs. When you register, we ask for your email address, full name, date of birth, phone number, and postal address. This is the minimum required to create an account and enable deposits and withdrawals.

When you request your first withdrawal, we conduct Know Your Customer (KYC) verification. We ask you to upload a government-issued identity document (KTP, passport, or driver's license), a recent selfie holding that document, and proof of your residential address (utility bill, bank statement, or similar). We store these documents separately from your account profile, encrypted and accessible only to our compliance team.

Every time you deposit or withdraw, we record the amount, timestamp, payment method, and your account balance before and after the transaction. We keep a complete ledger of your account activity—every spin, every bet, every withdrawal request—on our servers. This record is immutable; we cannot alter historical data. You can review your full transaction history anytime in your account dashboard.

Payment and Device Data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, our payment processor receives your banking details. We do not store your full bank account number; instead, we store a token provided by your bank or payment service. This token allows us to process future transactions without asking for your account number again.

When you log into sultanmbs, we record your device type (Android, iOS, desktop), your IP address, and your approximate location based on that IP. We use this data to detect unusual account access (login from a different country than usual, for example) and alert you to potential unauthorized use. We also use device identifiers to prevent multiple accounts from the same device.

Cookies on sultanmbs: We use session cookies to keep you logged in during your browsing session. Cookies are not stored on disk and expire when you close your browser.
Push notifications: If you enable notifications, we send alerts about deposits, withdrawals, and login attempts. You can disable notifications anytime in your account settings.
Analytics: We track which games you play and how long you spend on each feature. We use this data to improve user experience, not to identify you individually.

How We Use Your Data on sultanmbs

We use your personal information for account administration (sending you statements, confirming deposits), payment processing (communicating with mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank), and fraud prevention (checking for duplicate accounts or unusual betting patterns). We also use your data to comply with regulatory requirements—gaming operators in supported jurisdictions are required to maintain KYC records and transaction histories.

We do not use your data for marketing unless you opt in. We do not sell email addresses, phone numbers, or gaming preferences to third parties. We do not share your data with affiliates or advertisers. Your play history stays within sultanmbs.

Data Retention on sultanmbs

We keep your account information for as long as your account exists. Once you close your account, we retain transaction records and KYC documents for five years (a standard requirement for financial services). After five years, we delete or anonymize your personal information, but we may retain aggregate, non-identifying statistics (for example, "number of Liga 1 bets placed in Surabaya") for business analytics.

If you live in a jurisdiction with strong data-protection laws, you may have the right to request deletion of your data earlier. Contact our privacy team, and we will review your request. Some data may be exempt from deletion if it is needed for legal, tax, or dispute-resolution purposes.

Your data rights on sultanmbs

Right to access: request a copy of all data we hold about you.
Right to correction: update your name, email, address, or other details anytime in your account settings.
Right to deletion: request that we delete your account and associated data (subject to legal retention windows).
Right to data portability: request your transaction history in a standard format.
Right to object: opt out of non-essential processing like analytics or promotional communications.

Third Parties and Data Security

We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) to process deposits and withdrawals. These processors have their own privacy policies; we recommend reviewing them. We also share data with our anti-fraud partner to detect suspicious activity. These third parties are contractually bound to protect your data and use it only for the stated purpose.

Our servers are hosted on encrypted cloud infrastructure. We use TLS/SSL encryption for all data in transit (between your phone and our servers). Data at rest is encrypted using industry-standard algorithms. We limit access to personal data to employees who need it for their job (support staff, compliance officers, finance team). All staff sign confidentiality agreements.

Cross-Border Data Transfer

Our servers may be located outside your country. We may process your data in multiple jurisdictions to deliver the service. By using sultanmbs, you consent to your data being transferred and processed internationally. We apply consistent privacy controls regardless of server location. If you are uncomfortable with international data transfer, you should not use our platform.

Legal Disclosure

We may disclose your personal information to law enforcement, regulators, or courts if we are legally required to do so. This includes requests from authorities investigating fraud, money laundering, or other crimes. We will not notify you in advance of such a disclosure unless permitted by law. If you receive a legal request about your sultanmbs account, you should contact an attorney.

We at sultanmbs also update this privacy policy from time to time. Material changes are notified to users via email and in-app alerts. Your continued use of the platform after an update constitutes acceptance of the new policy. Check this page regularly for changes. If you have questions about how we handle your information, contact our support team. We are committed to keeping your data secure and transparent about our practices.

Legal Framework and Jurisdiction Notice

Service availability

We at sultanmbs offer our gaming, sportsbook, and live-dealer services only in jurisdictions where online gaming and wagering are legally permitted under applicable law. We do not designate specific countries or regions as legal or illegal; that determination is made by local regulatory authorities and is subject to change. Our platform is designed to operate across multiple supported jurisdictions, and we reserve the right to restrict or terminate service in any location where we determine that offering our services would violate local law. We conduct periodic audits of our user base to identify accounts accessing from unsupported jurisdictions and may suspend such accounts pending verification. If you attempt to create or use a sultanmbs account from a jurisdiction where our services are unavailable, your account may be frozen and your funds held pending resolution. We cooperate with regulatory bodies and law-enforcement requests to verify jurisdictional compliance. Our commitment is to operate only where legally authorized, and we ask all users to respect these geographic boundaries.

Account eligibility

Eligibility to create and maintain a sultanmbs account is determined by the legal framework of your jurisdiction of residence. We do not impose a uniform age requirement; instead, you must meet the age of majority and legal competency standard as defined in your local jurisdiction. Some regions permit gaming participation at age 18; others require age 21 or higher. When you create an account, you represent that you are legally eligible to participate in online gaming in your location. We do not conduct automatic age verification at registration, but during KYC verification or account review, we may request documentation of your date of birth and legal status. If our compliance team determines that you do not meet eligibility criteria, we will suspend your account immediately and hold your balance pending resolution or return. We take eligibility seriously because non-compliance exposes both you and our platform to legal and financial risk. It is your sole responsibility to verify that you meet the legal requirements of your jurisdiction before creating an account. Using a false date of birth or providing false identity documents may result in permanent account closure and forfeiture of funds.

Local-law responsibility

Users of sultanmbs are solely and entirely responsible for verifying that their access and participation comply with all applicable laws and regulations of their own jurisdiction. We provide a platform and service, but we do not provide legal advice and make no representation about the legality of online gaming in any specific location. Some jurisdictions permit personal gaming but restrict commercial operators. Others allow gaming only through state-licensed entities. Still others prohibit all online gaming. You must conduct your own research, consult local authorities if necessary, and make an informed determination about whether our services are legally available to you. We disclaim all liability for legal consequences, fines, penalties, prosecution, or other sanctions resulting from your non-compliant use of sultanmbs. If you later discover that online gaming is prohibited in your jurisdiction, you must immediately cease using our platform and request account closure. Your continued use after such discovery may violate your local law, and sultanmbs assumes no responsibility for the consequences. We strongly encourage all users to consult a legal advisor in their jurisdiction before creating an account.

Data and privacy scope

We collect personal data on sultanmbs for account administration, payment processing, anti-fraud protection, and regulatory compliance. The data we collect includes your full name, date of birth, email address, phone number, postal address, government-issued ID number, payment method details, and device identifiers. For KYC verification, we request identity documents, photographs, and proof of residential address. We retain this data for the lifetime of your account plus a statutory retention period (typically five years or longer) as required by financial services and gaming regulations. We encrypt all data using industry-standard protocols and store it on secured servers with restricted access. We do not sell your data to third parties. We share data only with payment processors (DANA, OVO, GoPay, ShopeePay, LinkAja, and banking partners), anti-fraud services, and regulatory authorities when legally required. For complete details about data collection, storage, and use, please review our full privacy policy. Users in certain jurisdictions may have specific data-protection rights; consult local data-protection laws for your specific entitlements.

Contact for legal inquiries

If you have legal questions, data-protection concerns, or need to file a formal complaint about our privacy practices, contact our compliance and legal team through the support email address listed in your sultanmbs account. Include your account username, a detailed description of your concern, and any supporting documentation. Our team will review your inquiry and respond within 5–10 business days, depending on complexity and volume. For urgent matters, use the in-app chat feature to escalate your request to a manager. Response times may be extended during public holidays such as Idul Fitri, Idul Adha, and Imlek. We maintain a formal complaint log for all legal and privacy inquiries and provide written responses to substantive matters. If we cannot resolve your concern internally, you may pursue independent arbitration or legal action according to the dispute-resolution clause in our terms of use. We are committed to operating transparently and protecting your data rights within the scope of applicable law.