sultanmbsLegal Notice

Detailed Jurisdiction and Compliance Framework

Service availability

We at sultanmbs provide our gaming, sportsbook, and live-dealer services exclusively in jurisdictions where online wagering is legally permitted by applicable local, regional, and national law. We do not operate in jurisdictions where such services are prohibited. The determination of whether a jurisdiction permits online gaming is complex and depends on multiple factors including national regulations, regional ordinances, municipal bylaws, and recent legislative changes. We do not make public declarations about which specific jurisdictions are legal or illegal; instead, we use a combination of geolocation technology, user-supplied information, and regulatory research to assess each account's jurisdiction of access. When we determine that a user is accessing sultanmbs from a restricted jurisdiction, we may suspend the account, restrict certain features, or terminate service entirely. Users whose accounts are suspended due to jurisdictional non-compliance will be notified via email and have 90 days to request withdrawal of remaining funds to their registered payment method. Funds not withdrawn within 90 days may be forfeited. We reserve the right to restrict access without advance notice if we believe continued service would violate law. Our commitment is to operate only where legally compliant, and we ask users to respect these boundaries and not attempt to circumvent our jurisdictional controls.

Account eligibility

Account eligibility on sultanmbs is governed by the laws of your jurisdiction of residence. We do not impose a single universal age threshold; instead, we defer to the legal age of majority and capacity as defined in your local jurisdiction. Some jurisdictions establish age 18 as the minimum for gaming participation; others require age 21 or higher. Some jurisdictions impose additional eligibility requirements such as residency, citizenship, or professional licensing restrictions. It is your sole responsibility to verify that you meet all eligibility criteria under your jurisdiction's law before creating an account. When you register on sultanmbs, you represent and warrant that you are legally eligible to participate in online gaming under the laws that apply to you. We do not conduct automatic age verification at signup, but we may request age verification documents during KYC review or account verification processes. If we discover during KYC that you do not meet eligibility requirements, we will suspend your account and may forfeit or return your balance according to our terms. We take eligibility verification seriously because non-compliance exposes both users and our platform to legal liability. If you are uncertain about your personal eligibility, do not create an account. Consult with local authorities or a legal professional in your jurisdiction to confirm your legal standing before using sultanmbs.

Local-law responsibility

Users of sultanmbs are solely and entirely responsible for determining whether online gaming is legal in their own jurisdiction before accessing or using our platform. We provide no legal advice and make no representation about the legality of online gaming in any specific location, city, region, or country. The legality of online gaming depends on multiple layers of law—national statutes, provincial or regional regulations, municipal ordinances, and recent court decisions. In some jurisdictions, online gaming is explicitly permitted under state or national licensing. In others, it exists in a legal gray area subject to interpretation. In still others, it is explicitly prohibited. Only you can assess your own jurisdiction's legal position, and you assume all responsibility for that assessment. If you access sultanmbs from a jurisdiction where online gaming is prohibited, you violate both your local law and these terms. We disclaim all liability for legal consequences—including fines, penalties, prosecution, or civil liability—arising from your non-compliant use. We will not assist you in legal proceedings or provide documentation to mitigate penalties. Your use of sultanmbs constitutes your acknowledgment that you have independently verified the legality of your participation in your jurisdiction and assume all legal and financial risk. If you later discover that online gaming is prohibited in your jurisdiction, you must immediately cease all use and contact our support team to close your account. Continued use after such discovery is entirely your choice and at your own risk.

Data and privacy scope

During account creation and KYC verification on sultanmbs, we collect personal data including your full legal name, date of birth, government-issued identification number, postal address, email address, phone number, and payment method details (bank account or e-wallet identifier). We use this data to verify your identity, process deposits and withdrawals, comply with anti-fraud and anti-money-laundering regulations, and maintain audit logs. We store all personal data in encrypted form on secure servers with restricted access. We do not share your personal data with third parties except where required by law, our payment processors (to process transactions through DANA, OVO, GoPay, ShopeePay, LinkAja, BCA, Mandiri, BRI, BNI, or QRIS), or regulatory authorities conducting investigations. Our full privacy policy at /privacy-policy/ details all data practices in comprehensive detail. By using sultanmbs, you consent to our collection and processing of personal data as described. You may request access to, correction of, or deletion of your personal data by contacting our support team; we respond to data subject requests within 30 days, subject to legal retention requirements. We retain identity documents and transaction records for a minimum period required by applicable financial and gaming regulations, typically 5–7 years, for compliance and audit purposes.

Contact for legal inquiries

If you have legal questions about our service, our compliance with applicable law, our data practices, or any other legal matter related to your use of sultanmbs, you may contact our legal and compliance team by email through the support contact listed in your account dashboard. In your email, provide your account username, a detailed description of your inquiry, and any supporting documentation. Our compliance team will review your inquiry and provide a written response within 5–10 business days, depending on complexity and available resources. For urgent legal matters, you may request escalation to our compliance manager through the in-app chat feature. Response times may be extended during public holidays such as Idul Fitri, Idul Adha, and Imlek, or during periods of high inquiry volume. We welcome formal inquiries from regulatory bodies, law enforcement agencies, and legal representatives. Such inquiries should be submitted in writing with appropriate official credentials to our compliance email address. We maintain a formal log of all legal inquiries and comply with legitimate authority requests according to applicable law. We are committed to transparent legal communication and cooperation with legitimate oversight authorities. If you believe we have violated applicable law or our own stated policies, we encourage you to contact us first to attempt resolution. If we cannot reach agreement, you may pursue independent arbitration or legal action according to applicable law and our terms.